xbajae Privacy Policy —
Our Commitment to Protecting Your Information

1 Overview

Xbajae is one of Bangladesh's most trusted online gaming platforms. We believe that every member's personal information is their own asset, and protecting it is one of our most important responsibilities. This Privacy Policy is a written commitment to that responsibility.

Xbajae's Privacy Policy is built on international data protection standards. We continuously update our security measures to ensure your information is always protected at the highest level.

This policy applies to the xbajae website, mobile app, and all associated services. When the policy is updated, a new version with the update date will be published and members will be duly notified.

2 What Information We Collect

Xbajae collects only the information necessary for providing services, verifying identity, processing financial transactions, and meeting legal obligations. Collecting data beyond what is needed goes against our policy.

3 How Your Information Is Used

All collected data is used solely for specific, legitimate purposes. Before using your information for any purpose, xbajae clearly states it in this policy.

• Creating and managing your account and completing the identity verification (KYC) process.
• Processing deposits, withdrawals, and other financial transactions.
• Personalizing your gaming experience and delivering relevant offers.
• Ensuring platform security and preventing fraud and money laundering.
• Monitoring responsible gaming practices and identifying problematic gaming patterns.
• Meeting legal and regulatory obligations.
• Improving member services and resolving technical issues.
• Research and statistical analysis (all data is fully anonymized).

4 Data Disclosure & Sharing

Xbajae shares user information with third parties only in very limited circumstances and under strict controls. The following outlines exactly when and with whom information may be shared.

• Payment Providers: Only the minimum necessary information is shared with certified payment gateways for processing financial transactions.
• Identity Verification Service: Identity-related information is shared with approved verification agencies as part of the KYC process.
• Law Enforcement: Providing information in response to a legal order or a valid request from a regulatory authority is a legal obligation.
• Technology Partners: Approved service providers supporting platform operations only have access to the data they need.

5 Cookie Policy

Xbajae uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: Essential for login sessions, security tokens, and payment processing. Disabling these will prevent the platform from functioning properly.
• Functional Cookies: Used to remember your language preferences, game settings, and personalized experience.
• Analytics Cookies: Collects anonymized platform usage statistics to help improve our services.
• Marketing Cookies: Used to show relevant offers. You can disable this at any time through your browser settings.

You can control or disable most cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain xbajae services.

6 Data Security Measures

Xbajae uses industry-leading security technologies and practices to protect your data. Our security team monitors the platform 24/7.

• 256-bit SSL/TLS encryption is used for all data transmissions.
• Sensitive data (such as passwords) is stored using bcrypt hashing.
• Two-Factor Authentication (2FA) is available.
• Regular server security audits and penetration testing.
• Access Controls — only authorized personnel can access your information.
• Automated detection and blocking of suspicious activity.
• Notifying members within the required timeframe in the event of a data breach.

7 Your Rights

Xbajae believes data protection is not just a security matter — it is your right. You have the following rights over your personal information.

• Right to Access: The right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to object to any processing of your information.
• Right to Data Portability: The right to receive your data in a structured, machine-readable format.
• Right to Complain: The right to file a complaint about how we use your information.

8 Data Retention Period

Xbajae does not retain any information longer than necessary. The retention periods for different types of data are outlined below.

• Account Information: For the duration of account activity and up to 5 years after closure (as required by law).
• Financial Transaction Records: 5–7 years in accordance with anti-money laundering laws.
• KYC Documents: Up to 5 years after account closure.
• Gaming Logs: Actively retained for 12 months for dispute resolution, then archived for 3 years.
• Marketing Data: Deleted immediately upon withdrawal of consent.
• Cookie Information: Deleted at the end of a session or within a maximum of 12 months, depending on the cookie type.

Once the retention period expires, data is securely and permanently deleted or anonymized. If retention needs to be extended for legal reasons in exceptional circumstances, members will be informed.

9 Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please reach out to our dedicated privacy team. We take every request seriously.

• Contact us by email: [email protected]
• Our FAQ Section You can find answers to common questions here.
• Live chat support is available 24/7.